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Everything You Need to Know About Aine

Every Aine kit comes complete with all the essentials to create a stunning image:

  • Premium quality Zweigart Aida fabric
  • Vivid Anchor stranded cotton or wool/acrylic threads
  • A needle
  • A clear color chart
  • Simple-to-follow instructions

This website is used for wholesale. To request a wholesale account, please reach out to: salesteam@ainekits.com

With wholesale account you can place an order through our website by adding items to your cart and proceeding to checkout. Alternatively, you can contact our sales team for assistance with your order.

If you’re looking to purchase as an individual, please visit our Etsy or Amazon stores, or get in touch with us to find a local retailer.

Wool/acrylic thread is provided as a single strand, so you should not split it. If the instructions specify using two strands, simply double up the thread.

All Aine kits are designed for counted cross stitch, so you will need to follow the chart provided.

Our kits are calculated to include extra thread, but if you find yourself running short, please email us at salesteam@ainekits.com, and we will assist you!

No, we do not offer patterns separately; we only sell complete kits.

We generally advise against washing your finished piece. However, if it becomes visibly dirty, you may gently wash it in lukewarm water using a mild detergent.

We stitch each design ourselves before finalizing the pattern to ensure it looks good and the thread calculations are accurate, which means completing one pattern can take several months. Due to this extensive process, we’re unable to offer custom chart services. However, we welcome your ideas for new designs! Please feel free to send us your suggestions.

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Privacy & Cookie policy
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At Aine, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or purchase our cross stitch kits. By using our website, you agree to the terms of this policy.
  1. Overview
This Privacy Policy governs your interaction with the Aine website and any other platforms or mobile applications operated by Aine. It applies to our websites, web pages, interactive features, applications, widgets, blogs, social networks, and other online or wireless offerings that link to this policy, whether accessed via computer, mobile device, or other technology. We collect Personal Data in various ways, described in detail below, including during your interaction with our services and at events such as trade shows. This policy does not apply to third-party entities that Aine does not own or control. We do not knowingly collect data from minors; if such data is collected, it is deleted as promptly as possible.
  1. Information We Collect
We may collect the following types of information from you:
  • Personal Information: When you place an order, create an account, or contact us, we collect personal information such as your name, email address, shipping address, and payment details.
  • Non-Personal Information: We automatically collect certain information about your device and interaction with our website, including IP address, browser type, and browsing behavior, through cookies and similar technologies.
  1. How We Use Your Information
We use your information for the following purposes:
  • Order Processing: To fulfill and deliver your orders, provide customer support, and communicate with you about your purchase.
  • Marketing: With your consent, we may send promotional emails or newsletters about new products, offers, or updates from Aine. You can opt-out of marketing communications at any time.
  • Improving User Experience: To analyze website traffic, improve website functionality, and enhance your shopping experience.
  1. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:
  • Service Providers: Third-party vendors who help us operate our business, such as payment processors, shipping companies, and email marketing platforms, under strict confidentiality agreements.
  • Legal Compliance: If required by law, we may disclose your information to authorities or comply with legal processes.
  1. Mailing List and Email Management
When you subscribe to our mailing list or create emails using our services, we access the data on your list and the contents of your emails. You can unsubscribe at any time by clicking "Unsubscribe," which will automatically delete your data. Your personal data may be retained for up to five years for internal company use, ensuring safe storage and usage for delivery and quality improvement purposes.
  1. Email Tracking and Usage
AINE does not sell or share member email addresses with third parties. Member email addresses are used solely for sending follow-up messages, company news, or directly marketing our products to customers.
  1. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device to remember your preferences and help us understand how visitors use our site. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the website.
  1. Data Security
We take appropriate measures to protect your Personal Data against loss, misuse, unauthorized access, disclosure, alteration, and destruction. Your data may be stored or processed in Lithuania, where our servers and offices are located. By using our services, you consent to the transfer and processing of your information in these locations, in compliance with EU GDPR principles. Aine is dedicated to handling your Personal Data in strict accordance with this Privacy Policy.
  1. Your Rights
You have the right to:
  • Access, correct, or update your personal information.
  • Request deletion of your personal data (subject to legal or business obligations).
  • Opt-out of marketing communications.
  • Withdraw consent to data processing at any time.
To exercise your rights, please contact us at salesteam@ainekits.com.
  1. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.
  1. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
  1. Contact Us
For questions or concerns regarding your personal data or our privacy practices, you can reach out to our Customer Support at salesteam@ainekits.com. By continuing to use our website, you agree to this Privacy Policy.
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